Privacy Policy
Houseproud Ltd ("The Well", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it and the choices you have regarding your information.
For the purposes of UK data protection law, the data controller is:
Houseproud Ltd
167–169 Great Portland Street
London
W1W 5PF
United Kingdom
If you have any questions about this Privacy Policy or how we use your personal information, please contact us at hello@stayatthewell.com.
Information we collect
When you join our waitlist, we collect the email address you provide.
We also collect limited technical information about how our website is used through Squarespace's built-in analytics and essential website cookies. This information is used to help us understand how visitors use our website and improve its performance. It does not identify you personally.
How we use your information
We use your email address to:
add you to The Well waitlist
send updates about bookings opening
share news about retreats, events and offers
respond to any enquiries you send us
We will only use your personal information for the purposes described in this Privacy Policy.
Lawful basis for processing
We process your personal information because you have given us your consent by choosing to join our waitlist.
You can withdraw your consent at any time by clicking the unsubscribe link in any email we send or by contacting us directly.
Email communications
Our website uses Squarespace's built-in forms and email marketing tools to manage our waitlist and send email updates.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in every email.
Cookies
Our website uses cookies that are necessary for it to function correctly.
Squarespace may also use cookies to help us understand how visitors use our website and to improve the user experience.
You can control or disable cookies through your browser settings, although doing so may affect how parts of the website function.
Sharing your information
We do not sell, rent or trade your personal information.
We only share your information with trusted service providers where necessary to operate our website and communications, such as Squarespace. These providers process your information on our behalf and are required to protect it appropriately.
International transfers
Some of the companies we use to operate our website and communications may process personal information outside the United Kingdom.
Where this happens, we ensure appropriate safeguards are in place in accordance with UK data protection law.
How long we keep your information
We keep your information only for as long as necessary to provide the services you have requested or until you unsubscribe from our communications.
We may retain certain information where required to comply with legal obligations or resolve disputes.
Your rights
Under UK data protection law, you have the right to:
request access to the personal information we hold about you
request that inaccurate information is corrected
request that your information is deleted
object to or restrict certain processing of your information
withdraw your consent at any time where processing is based on consent
To exercise any of these rights, please contact us at hello@stayatthewell.com.
Links to other websites
Our website may contain links to third-party websites, including Instagram. These websites have their own privacy policies, and we are not responsible for their content or privacy practices.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, our services or legal requirements. Any updates will be published on this page together with the revised "Last updated" date.
Contact
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Houseproud Ltd
167–169 Great Portland Street
London
W1W 5PF
United Kingdom
Email:hello@stayatthewell.com
If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).
LAST UPDATED AUGUST 2026